1. How to reset the login password and payment password?
For the security of your account, it is recommended that you change the login password and payment password from time to time. The system opens the function of resetting the login password and payment password in the user center. For specific operation steps, please refer to the operation guide, or contact the business team for support!

2. How to deal with the failure of deposit and withdrawal?
Due to the limitations of the blockchain network itself, there will be uncontrollable factors such as network congestion and delay. These factors may cause the delay of deposit and withdrawal. If it has not been received for a long time, please contact us in time. Our team will provide you with service 24*7!

3. How to apply for withdrawal and how long will it take to withdraw?
We open withdrawal applications to users who have passed the audit and verification. For specific operation steps, please refer to the operation guide, or contact the business team for support! After the withdrawal application is successfully submitted and reviewed by the risk control system, it can be received in a few minutes at the fastest. If it has not been received for a long time, please contact the business team as soon as possible.

4. How to deal with the account being frozen by triggering risk control?
For the security of users' accounts and funds, our system has a powerful risk control system. If the account is frozen due to misoperation or other abnormalities, you can contact our business team to unfreeze your account.